WPC# 4HSMpH HSU^=PpXr M* t ͂H( .x-?Iߘi(( 򮸕_SXo QA[1fAW ,^ѽg}F{"|/H-Y`#nIJׇxc#+g@f:嗣غQ @g֛NVd+x]ϦgZm6^Gk17D:FYhV0m]BH=ftYf;s$$2Hvt(DHA7TXq'V۸o:y.- Z'Pi{.JRcmɷ8Ńoa d Ef.ó&"3uqJjo6p)\vͳ\0Nt54!&UV6%_v{ m_Ru&|˵}ގ4޿e6 X9ߓ iC"pJV4C#UNk % 0:U@^ 9wE4I]l mn 1 72 1u> 72 0 c 1H 72 1 72 b 1 72O 0 w  1o 1a 1 72i 0  0 O 0  0  0 D 72$ 1V 72 72 1A 72 1 D- 72 1 72g 1 72  1R 72 0  0  15 72 1 72u 1 72. 1` 72 1 72 1 72Y$ 0N&HP LaserJet 5L,..,0(9 Z6Times New Roman RegularX($USUS.,+@1Z (Albertus Medium 5r) p)H(rBackup3|xU(5hCEKQW]cioAutoList11.1.1.1.1.1.1.1. 1.3#37=CIQYag1.a.i.(1)(a)(i)1)a)i)(;3$2#  0  .3  0  (EhCEKQW]cioAutoList21.1.1.1.1.1.1.1.1.(UhCEKQW]cioAutoList31.1.1.1.1.1.1.1.1.Page 07QCEKQU[agmAutoList41.A."1.1.1.1.1.1.(O;$0  2#  a  .3  0` (#(# ombuds2ڵ37=CIOU[a1.1.1.1.1.1.1.1.2A"37;?CGMQU1.23 !hCEIMQUY]aAutoList5""""""""i)1)a)""($0  0` (#(#0 ` (#` (#0 (# (#2#(  a  )3  0h(#(#(F$0  0` (#(#0 ` (#` (#0 (# (#0h(#(#2#(   )3  0h(#h(#($0  0` (#(#0 ` (#` (#0 (# (#0h(#(#0h(#h(#2#  0  )3  0(#(#({$0  0` (#(#0 ` (#` (#0 (# (#0h(#(#0h(#h(#0(#(#2#  a  )3  0p(#(#(F$0  0` (#(#0 ` (#` (#0 (# (#0h(#(#0h(#h(#0(#(#0p(#(#2#     )3  0p(#p(# i)23 !h'CEIMQUY]aAutoList6""""""""i)1)a)$"" (hCEKQW]cioAutoList71.1.1.1.1.1.1.1.'1.23 !p~gCEIMQW[_cAutoList8"""1."""")1)a))!dxdx)""23 !pgCEIMQW[_cAutoList9"""1."""")1)a),""23 !pIEGKOSY_cgAutoList10"""1.1."""1)a).""23 !hEGKOSW[_cAutoList11"""""""")1)a)0""(b$0  0` (#(#2#   .3  0 ` (#` (#(xir$0  0` (#(#0 ` (#` (#2#(  0  )3  0 (# (#(EGMSY_ekqAutoList121.1.1.1.1.1.1.1.41.23 !pOEGKOSW]aeAutoList13""""1."""1)a)6""23 !p,PEGKOSW]aeAutoList14""""1."""1)a)8""23 !plPEGKOSW]aeAutoList15""""1."""1)a):""05EGMSY_ekqAutoList161.1.1.1.1.1.1.1.<1.(EEGMSY_ekqAutoList171.1.1.1.1.1.1.1.>1.http://adrr.com/.(O$http://zislaw.com/ !USUS.,  _X  8XXdd8Xz;XXXcXXz;ADRintheHealthCareProfession#Xz;Xc##XXXXz;#    OXX |OWhythismaterialisrelevant.     ADR!theabbreviationforAlternativeDisputeResolution!intheareaof   healthcareinvolvesarbitration,threetypesofmediation,framingnegotiation,two  , typesofombudsmen,andfacilitation.  >   Inyourlastjobyouprobablyhadanemployeemanualthatsignedawayyour b  rightstogotocourtandcommittedyoutoarbitration.Whenyougetoutofschool, $t  therewillbeanarbitrationclauseinyouremploymentcontract. 6    WhenyousigneduptogotoTexasWesleyan,youagreedtomediation Z  procedures(doacheckofthewebsiteandreadallaboutit).More,whenyouget l sued(anditwillhappen,evenifyounevermakeamistake),theJudgewillprobably ~ sendyoutomediation.Ifyouvebeendivorcedrecentlyandfoughtoverit,thereis  a50/50chanceyouvealreadyexperiencedsomekindofmediation.    Whenthereareethicsquestionsinvolvingpatients,moreandmorehospitals  areusingaspecialmediationprotocoltoresolvethem. (   Finally,ifthingsblowup,orevenifnormalpressuresandrealignmentsoccur, L youwillprobablyneedorexperienceombudsmen,complexframingnegotiationsor ^ afacilitationinitiative.  p   Thatiswhythismaterialisrelevanttoyou. D!  Definitions (astheyapplytohealthcaresetting) z$ Arbitration:Theuseofaprivatejudgeorotherneutraltomakeafinal,privateand &! bindingresolutionordecision. '#  Arbitrationisoftenappliedtoemploymentdisputesandtomalpracticeclaims. )*%" OmbudsmanorOmbuds:Aneutralpersonwhoisdesignatedtoinvestigateand +N'$ proposesettlementsofcomplaintsandissues.InternalOmbudsdealwithconflicts -`(% withinahospital,PatientOmbudsdealwithpatientcomplaints. ".r)& ЇAnOmbudsisoftenestablishedwhenaninstitutionhasacontinuingstreamof  problemsasaprophylacticmeasure.  Factfinding:Theinvestigationofanissuebyanneutralthirdparty(oftenateam) 6 whoinvestigatestheissue,determinesthefacts,andissuesanadvisoryreport. H Factfindingcanoftenbeusedintheplaceofarbitrationtoeducatefactionsin  l conflictinordertodeescalatetheproblems. . ~ Mediation:Generallymediationisaprocesswherepartiesexaminetheirdisputewith R  thehelpofathirdpartywhoassiststheminresolvingtheirconflict.Themediator d  maymakesuggestions,playthedevilsadvocateandmay(insometypesof v  mediation)provideevaluations,butdoesnotimposearesolution.   TransformativeMediationistheprocessbywhichpartieslearntolistentoeachother  andisoftenusedinHRDepartments.PureMediationistheprocessbywhich  negotiationisacceleratedbyahumanshuttleandisoftenusedinlawsuits.Ethics   Mediationisavariationthatcombinesfactfindingwithmediationandisusedto 2 resolveethicaldilemmas.FacilitativeMediationoccurswhenanoutsider(oftena D consultant)helpsgroupsworktowardresolutionoftheirconflicts,oftenbyeducating V themabouthowtoframeandnegotiatetheissuesandisoftenusedinconflicts h betweenfactions. *z  ClassNotes  `   Classnotesforthislectureareavailablefordownloadonthewebat   http://adrr.com/smu/heath/tw001.htm. !     AbouttheSpeaker  $    StephenR.MarshisadjunctfacultyinSouthernMethodistUniversitys &D"  GraduateDisputeResolutionprogram.HehastaughtArbitrationandHealthCare (V#! DisputeResolutionclassesthere.Youmayfindsignificantdisputeresolution )h$" materialandhissiteonthewebat4@MAO  5  http://adrr.com/6AO  70  .Stephenisalsoseniorlitigation **z%# counselattheZismanLawFirm,23rdFloor,1412MainStreet,Dallas,Texas(the <+&$ AdolphusOfficeToweratCityPlace).Youmayfindhislawfirmat N,'% 4B0AO  5  http://_zislaw.com_/6xAO  70J . `-(&